Please be aware of fraudsters contacting members unexpectedly via a phone call, text or email pretending to be APGFCU fraud detection employees.
If you receive a suspicious unsolicited call, email or text appearing to be from APGFCU and requesting information:
Phone Scam Targeting APGFCU Members
Text Alert Scam
There is an active scam where identity thieves pretending to be from APGFCU are contacting members via a text alert on their phones. The alert instructs you to click a link, which takes you to a site that appears to be ours to enter your APGFCU login ID and password. DO NOT CLICK THE LINK IN THE TEXT and only access APGFCU Online Banking via the apgfcu.com website or our mobile app.
Phone Scam
There is an active scam where identity thieves pretending to be from APGFCU are contacting members. The phone number is spoofed so the caller ID appears as APGFCU's published phone number.
The scammer’s goal is to scare you into thinking fraudulent transactions are occurring on your card or account. They may say, to protect you, they urgently need your card or Online Banking information (login ID and secure access code) to assist you and to verify your identity.
If you voluntarily provide your sensitive information to anyone who is not an authorized user on your account, you may be responsible for the transactions and you may not get your money back.
If you receive an APGFCU Security Alert (i.e. new device added, login ID or password changed, secure access code contact changed, user profile updated, or security alert preferences changed) and you suspect fraudulent activity, please contact APGFCU immediately.
Please make sure your contact information, and secure access delivery channels, are up to date and add [email protected] to your safe senders list.
Within Online Banking, navigate to Settings > Alert Settings to edit your delivery preferences (email, phone, text) and to enable security alerts.
APGFCU offers several tools and resources to protect you from identity theft.
Alert settings, which is a feature available through Online Banking, allow you to choose your delivery preferences - email, voice, text, push notification, or secure message. Sign up to receive alerts when you have a low balance, an overdrawn account, and more. This is a great tool to monitor the activity in your Online Banking accounts and avoid any unauthorized transactions.
APGFCU is now issuing Visa credit and debit cards featuring chip technology, which provides an added layer of security to your card at no cost. Find out more about chip card technology by clicking the below button.
Card Fraud Text Alerts are a great tool to monitor the activity on plastic cards and avoid any unauthorized transactions. We also offer the APGFCU Cards app, which is a companion app to Online Banking, and allows a member to manage their card - turn off/on, controls and alerts, travel plans, report lost/stolen, etc. Contact us at 410-272-4000 or toll-free at 800-225-2555 to enroll.
In addition to great spending power, your APGFCU Visa® Credit Card comes with a host of benefits available to you as a card member, including identity theft protection. Discover more about Visa Protect Package, by clicking the below button.
When you shop online and see the Visa Secure badge on participating merchant sites, this means your online purchases are secured with Visa. Visa has developed a program that helps confirm your identity when you make an online purchase at participating merchant sites. There's no need to download anything, install software or register. During an online purchase from your desktop, mobile or another digital device, you may be guided through an extra check to verify your identity. Click the button below to learn more.
We will scan your Photo ID and attach it to your account in our computer, so when you come in to do your transactions, you won’t need to show your ID card or a driver’s license. The teller will simply pull up your photo and ask you to smile! Attaching your photo ID makes fraudulent access to your APGFCU accounts practically impossible. Someone may find your card in a parking lot or steal your wallet, but they can’t steal your smile. Stop in today and take this easy step to protect your identity.
In the event of a data breach, we are here to help you monitor the security of your identity and financial information. Discover what you can do to protect your information, by clicking the below button.
Steps for Monitoring Your Identity and Financial Information
To protect your personal information from identity thieves, click the below button for some tips on how to shop online safer and smarter.
APGFCU will NEVER contact you to request your PINs, codes or login passwords. If you receive such a request, please contact us directly at our published number. For more security tips on how to safely bank online with APGFCU, click on the below button.
Email transmitted across the Internet is normally not protected and may be intercepted and viewed by others. Therefore, you should refrain from sending any confidential or private information, such as your user ID, password, account number, or Social Security Number via unsecured email to APGFCU. APGFCU will never ask you to send confidential to us via unsecured email.
If you are requested to send confidential information to APGFCU, you will be asked to use the APGFCU Online Banking Message Center or you may request to have a secure email sent to you, to which you can respond with the information requested. Alternatively, you may request a fax number or visit one of our branches.
Important note: Subject lines cannot be encrypted. Please do not include sensitive information in the subject line of a secure email. If you have any questions or need additional information, please email [email protected].
The Federal Emergency Management Agency provides a list of ways to get duplicates of important documents that have been destroyed or lost. Learn more by clicking the below button.
IdentityTheft.gov can help you report and recover from identity theft. See how it works by clicking on the below button.
Fully restoring your identity on your own can be complicated, time-consuming and stressful. As part of the Care Identity Theft Recovery Services Group, we can connect you to a professional, dedicated Privacy Advocate who can guide you through these challenges. To learn more, click the below button.
Equifax® Personal Solutions offers three products that can help today’s consumer protect the information in his or her credit files, make better decisions that will improve credit scores, and stay ahead of the growing problem of identity theft and credit fraud. APGFCU encourages our members to review the benefits and the security that these products can offer. Get started with protecting your credit.
Your credit report offers a consolidated summary of your financial history to anyone authorized to view it — but even fraudsters and identity thieves have methods of hacking in. If you have been a victim of fraud or identity theft, follow the steps below to report fraud, rebuild your finances and protect your accounts and personal information from future threats.
Be sure to request a copy of the report to show proof of the crime, if needed.
You can also obtain/review a copy of your credit report(s).
Call Consumer Relations at 800-887-7652 or visit www.chexsystems.com.
Call the SSA Fraud Hotline at 800-269-0271 if your Social Security number was compromised.
Call the Maryland MVA at 800-950-1682 if your driver’s license has been lost or stolen.
Call the FTC ID Theft Hotline at 877-438-4338 or visit www.identitytheft.gov to file an identity theft complaint.
Visit www.AnnualCreditReport.com for continued monitoring of your credit reports.
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Be aware of this scam and don't be a victim. Read this article to protect yourself from this type of fraudulent activity.
Do you have questions about protecting your personal financial information, phishing, data breaches, or identity theft?
Would you like to report a concern regarding a scam or potential fraud?