Identity thieves are posing as APGFCU to commit card fraud. They may call from a spoofed number and ask about possible fraudulent activity on your card.
If you receive such a call, DO NOT give out any personal information. Hang up and call us at our published number. Cick here for more information.
Click here for more information and to request an appointment.
The security of your account information is our priority. Our security measures and your awareness of potential scams can help minimize the risk to your accounts and personal financial information.
APGFCU, INCLUDING ITS SECURITY TEAM, WILL NEVER ASK YOU FOR YOUR PIN (PERSONAL IDENTIFICATION NUMBER).
There is an active scam where identity thieves are contacting members pretending to be from the APGFCU® fraud or security department. The phone number is spoofed so the caller ID appears as APGFCU's published phone number. The scammer’s goal is to scare you into thinking fraudulent transactions are occurring on your card. They say that to protect you, they urgently need your card or account information (full card number, CVV code, and/or PIN) to block the card. The calls may be lengthy to keep you on the phone, while they attempt to trick the actual APGFCU fraud detection department to allow fraudulent transactions to go through. DON’T BE FOOLED. Use this knowledge to thwart their efforts and protect yourself:
If you voluntarily provide your sensitive information to anyone who is not an authorized card user on your account, you may be responsible for the transactions and you may not get your money back. The best tool to stop fraudsters is knowledge.
APGFCU offers several tools to protect you from identity theft.
Alerts are an email alert feature available through Online Banking. Sign up to receive alerts when you have a low balance, an overdrawn account, and more. This is a great tool to monitor the activity in your Online Banking accounts and avoid any unauthorized transactions.
Card Fraud Text Alerts is a great tool to monitor the activity on plastic cards and avoid any unauthorized transactions. Contact us at 410-272-4000 or toll-free at 800-225-2555 to enroll.
When you shop online and see the Visa Secure badge on participating merchant sites, this means your online purchases are secured with Visa. Visa has developed a program that helps confirm your identity when you make an online purchase at participating merchant sites. There's no need to download anything, install software or register. During an online purchase from your desktop, mobile or another digital device, you may be guided through an extra check to verify your identity. Click the button below to learn more.
Learn More about Visa Secure
We will scan your Photo ID and attach it to your account in our computer, so when you come in to do your transactions, you won’t need to show your ID card or a driver’s license. The teller will simply pull up your photo and ask you to smile! Attaching your photo ID makes fraudulent access to your APGFCU accounts practically impossible. Someone may find your card in a parking lot or steal your wallet, but they can’t steal your smile. Stop in today and take this easy step to protect your identity.
Email transmitted across the Internet is normally not protected and may be intercepted and viewed by others. Therefore, you should refrain from sending any confidential or private information, such as your user ID, password, account number, or Social Security Number via unsecured email to APGFCU. APGFCU will never ask you to send confidential to us via unsecured email.
If you are requested to send confidential information to APGFCU, you will be asked to use the APGFCU Online Banking Message Center or you may request to have a secure email sent to you, to which you can respond with the information requested. Alternatively, you may request a fax number or visit one of our branches.
Important note: Subject lines cannot be encrypted. Please do not include sensitive information in the subject line of a secure email. If you have any questions or need additional information, please email email@example.com.
Equifax® Personal Solutions offers three products that can help today’s consumer protect the information in his or her credit files, make better decisions that will improve credit scores, and stay ahead of the growing problem of identity theft and credit fraud. APGFCU encourages our members to review the benefits and the security that these products can offer. Get started with protecting your credit.
Your credit report offers a consolidated summary of your financial history to anyone authorized to view it — but even fraudsters and identity thieves have methods of hacking in. Learn how you can be proactive and protect yourself, your finances, and your opportunities from malicious attempts.
If you have been a victim of fraud or identity theft, reference the information below for helpful tips and resources to report fraud, rebuild your finances and protect your accounts and personal information from future threats.
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Money Mule Awareness
Your Security is Our Priority
How Scammers Tell You to Pay
Tax Scam Alert
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Security Tips for Safe Online Banking
ATM & Debit Card Safety
Credit Card Safety
Mobile Banking Security
What to Do if Your Identity is Stolen
Replacing Your Important Papers
Senior Financial Abuse
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Do you have questions about protecting your personal financial information, phishing, data breaches, identity theft, or anything else related to fraud or scams?