How APGFCU Protects You
Resources to Protect Your Accounts
Card Fraud Alerts
APGFCU has a free service to help monitor the activity on your cards and avoid any unauthorized transactions. APGFCU will send notification by text and email simultaneously if a transaction triggers a fraud alert. If you do not respond to the text or email, you will also receive a call from our fraud monitoring center. If you do not respond to any of the communication efforts, out of concern the transaction could be fraudulent, your card may be blocked.
Please note that all APGFCU Visa cardholders who have a mobile number in our system will be automatically enrolled in fraud text alerts. You will have the option to opt out.
APGFCU Card Manager
When you utilize our online card management features, you can:
- Activate a card
- Manage travel plans and international transactions
- Block certain transaction and merchant types
- Set spend limits
- Set or reset your card PIN
- Report lost/stolen card
- Order replacement card
- Freeze cards
- Set text or email alerts
To learn more about online card management, click here.
Online and Mobile Banking Alerts
You will receive an email or text notification to your email address or phone number on file when an alert is generated.
Alerts for Online and Mobile Banking can be created to alert you to:
- Balances reaching their defined thresholds
- Checks clearing your account
- Transactions posting to your account within the defined thresholds
- A secure email
Take the work out of staying on top of your finances with automated notification reminders for:
- Loan due dates
- Certificate maturities
- Customized reminders based on your financial goals
Create alerts by navigating to "Settings" in the main menu and selecting "Alert Settings."
Secure Email
Email transmitted across the Internet is normally not protected and may be intercepted and viewed by others. Therefore, you should avoid sending confidential or private information, such as your user ID, password, account number, or Social Security Number via unsecured email to APGFCU. APGFCU will never ask you to send confidential information to us via unsecured email.
If APGFCU requests any confidential information from you, we will ask you to send us a secure email through Online Banking or you may request to have a secure email sent to you, to which you can respond with the information requested. Alternatively, you may request a fax number or visit one of our branches.
Important note: Subject lines cannot be encrypted. Please do not include sensitive information in the subject line of a secure email. If you have any questions or need additional information, please email [email protected].
Trusted Contact Person
An added layer of protection for you and your accounts.
A Trusted Contact Person is someone you authorize APGFCU to contact in limited situations, such as when we are unable to reach you or have concerns about unusual activity on your account. This designation can help us protect your interests while maintaining the privacy of your account information.
How it Works
Your Trusted Contact Person may be contacted if:
- We are unable to reach you.
- We suspect fraud or unusual activity on your account.
- We need to verify your contact information or general well-being.
Important to know
Designating a Trusted Contact Person does not give that individual access to your account, authority to conduct transactions, or the ability to make decisions on your behalf. Your trusted contact is not an authorized signer, joint owner, guardian, or power of attorney.
Who should I choose?
Choose someone you trust, such as a family member or close friend, who is at least 18 years old and can help APGFCU reach you if needed.
Get Started
Visit your local branch or contact us to add or update a Trusted Contact Person designation on your account. New designations and updates take effect immediately.
Security Essentials That Protect Your Accounts
Member Photo ID
We will scan your Photo ID and attach it to your account in our system, so when you come in to do your transactions, you won’t need to show your ID card or a driver’s license. The teller will pull up your photo and ask you to smile! Attaching your photo ID makes fraudulent access to your APGFCU accounts practically impossible. Someone may find your card in a parking lot or steal your wallet, but they can’t steal your smile. Stop in today and take this easy step to protect your identity.
Replacing Your Important Papers
The Federal Emergency Management Agency provides a list of ways to get duplicates of important documents that have been destroyed or lost. Learn more by clicking the below button.
Fraud and Security Resource Library
