How APGFCU Protects You
Resources to Protect Your Accounts
Card Fraud Text Alerts
APGFCU cards are monitored for potential fraud. If the monitoring identifies activity that could be fraudulent, we will contact our members by phone or text. To receive card fraud text alerts, members must enroll. The following options are available for text enrollment.
- Contact us at 410-272-4000 or our toll-free number at 800-225-2555.
- Visit your local branch.
- Send a secure message through Online Banking or the mobile app.
We also offer the APGFCU Card Manager app, a companion app to Online Banking. With the app, a member can:
- Activate or freeze their card.
- Block certain transactions or merchants.
- Set spending limits on each card.
To learn more about the APGFCU Cards app, click here.
Online and Mobile Banking Alerts
You will receive an email or text notification to your email address or phone number on file when an alert is generated.
Alerts for Online and Mobile Banking can be created to alert you to:
- Balances reaching their defined thresholds
- Checks clearing your account
- Transactions posting to your account within the defined thresholds
- A secure email
Take the work out of staying on top of your finances with automated notification reminders for:
- Loan due dates
- Certificate maturities
- Customized reminders based on your financial goals
Create alerts by navigating to "Settings" in the main menu and selecting "Alert Settings."
Secure Email
Email transmitted across the Internet is normally not protected and may be intercepted and viewed by others. Therefore, you should avoid sending confidential or private information, such as your user ID, password, account number, or Social Security Number via unsecured email to APGFCU. APGFCU will never ask you to send confidential information to us via unsecured email.
If APGFCU requests any confidential information from you, we will ask you to send us a secure email through Online Banking or you may request to have a secure email sent to you, to which you can respond with the information requested. Alternatively, you may request a fax number or visit one of our branches.
Important note: Subject lines cannot be encrypted. Please do not include sensitive information in the subject line of a secure email. If you have any questions or need additional information, please email [email protected].
Security Essentials That Protect Your Accounts
Member Photo ID
We will scan your Photo ID and attach it to your account in our system, so when you come in to do your transactions, you won’t need to show your ID card or a driver’s license. The teller will pull up your photo and ask you to smile! Attaching your photo ID makes fraudulent access to your APGFCU accounts practically impossible. Someone may find your card in a parking lot or steal your wallet, but they can’t steal your smile. Stop in today and take this easy step to protect your identity.
Replacing Your Important Papers
The Federal Emergency Management Agency provides a list of ways to get duplicates of important documents that have been destroyed or lost. Learn more by clicking the below button.
Fraud and Security Resource Library
