Contact Us
We are available by phone, email or regular mail. You can also stop by your local APGFCU branch or even check out the below FAQs.
Routing Number
255075576
Mailing Address
APG Federal Credit Union
P.O. Box 1176
Aberdeen, MD 21001-6176
Overnight Address
APG Federal Credit Union
Edgewood Branch
1321 Pulaski Highway
Edgewood, MD 21040
ABBY Telephone Teller
1-800-225-2555, press 2
Member Service Center
410-272-4000
1-800-225-2555
When calling, please be prepared with your member number and ABBY Telephone Teller PIN or the last 4 digits of the primary member's social security number for verification.
Member Service Center Hours
Monday - Friday: 8:00 am to 8:00 pm
Saturday: 9:00 am to 1:00 pm
Member Solutions
For inquiries regarding payment assistance.
410-272-4000
1-800-225-2555
Home Loan Center
To help you with your mortgage or home equity needs.
1-888-LOAN-391 (1-888-562-6391)
Home Loan Center Hours
Hours by appointment.
In-person appointments are offered Tuesday, Wednesday and Thursday from 9 a.m. to 3 p.m. To schedule an appointment, click here. Phone or Zoom appointments are available from Monday through Friday from 9 a.m. to 3 p.m.
Mailing Address for Payoffs
APG Federal Credit Union
Home Loan Center
321 S. Main Street
Bel Air, MD 21014
Report a Suspicious Text or Email
If you believe you’ve received a suspicious text or email message, please follow these steps:
- Forward the text or email to [email protected] (do not change or retype the subject line) and then delete the original text or email.
- Do not open any attachments or click on any links in the message.
- If you accidentally clicked a link, opened an attachment, sent a payment, or provided personal or financial information in response to the suspicious message, call our Member Service Center immediately at our toll-free number, 1-800-225-2555.
- If the suspicious message is unrelated to APGFCU, consider contacting the organization directly to report the incident.
Please note that this inbox is for incoming messages only. You will receive an automated response confirming receipt of your email.
APGFCU and its Security team will never text, email or call to request your PIN (Personal Identification Number) or secure access code for Online Banking. For more information on how to safeguard yourself from scams, click here.
How to Contact Us by Email
General Email
For general questions regarding APGFCU or our website, email us through our Contact Us form. This is a non-secure email address. Please do not include account numbers, your Social Security number, or any other personal financial information.
Secure Email
For specific questions about your account, log in to Online Banking and submit a secure email or call our Member Service Center at 410-272-4000 or our toll-free number at 1-800-225-2555.
Provide Feedback
We value the opportunity to improve the quality of our members’ lives and provide quality service that exceeds expectations. If you have ideas or feedback to improve your credit union, send us your feedback.
Frequently Asked Questions
Have a question? See below for our most frequently asked questions.
- How do I use ABBY Telephone Teller?
ABBY Telephone Teller is our convenient telephone banking system. To learn more about ABBY, click here.
- How do I report a Lost or Stolen Card and/or Pin?
To report a lost or stolen card and/or PIN, see below to contact our Card Services Team.
Report by Phone
Contact Card Services:
Monday–Friday, 8:00–5:00
Phone: 410-272-4000, press 1
800-225-2555, press 1
After hours, please call 877-433-0023.Report In Person
Report by Mail
APGFCU Visa Department
P.O. Box 1176
Aberdeen, MD 21001-6176 - How do I order checks?
With APGFCU, ordering checks is easy. If you have ordered through APGFCU in the past and need to reorder, follow the below steps:
- Log in to Online/Mobile Banking via desktop or mobile.
- On desktop, on the left side of the screen, select Services > Check Reorder to order checks.
- On mobile, select Menu > Services > Check Reorder to order checks.
If you do not have Online Banking – you may place an order through Harland Clarke at www.harlandclarke.com. You will need the routing number and account number found on your re-order form or your checks.
If you have not ordered checks before, please contact Member Services at 800-225-2555.
- How do I file information for a deceased member's account?
At APGFCU, we understand the extreme difficulty of losing a loved one and we are here to support you during this challenging time. Outlined here are basic questions and answers to help guide you.
- How do I use Online Chat?
To access the chat function, click on the "Online Chat" button in the lower right of the webpage when available.
Services offered through Online Chat:
- Account history inquiries
- Balance inquiries
- Cashier checks
- Document/form assistance
- Loan payoff inquiry
- Online/Mobile Banking navigation assistance*
- Order checks
- Temporary block credit and debit cards
- Transfers within your accounts
*Password resets/account unlocks are not supported through chat. Please visit our Online Banking Login FAQ page or call Member Service for assistance.
- Where can I find information about APGFCU's Supervisory Committee?
The Supervisory Committee is responsible for the review and verification of members’ accounts; the annual audit with an independent accounting firm; overseeing the Board of Directors' election process; ensuring that members' written questions and comments are handled in an efficient and timely manner; and other internal control procedures.
The volunteers of the Supervisory Committee welcome your comments or questions. To contact the committee, please click here.
- Where can I find information about APGFCU's holiday schedule and weather closing?
APGFCU offices are closed in observance of certain holidays. We will also close when weather conditions are dangerous for travel.
For more information on the list of holidays we are closed for and the radio stations to listen to in the event of inclement weather, click here.