We have exciting news for U: a new and enhanced Online and Mobile Banking experience is coming to APGFCU® member-owners in early 2023!
Identity thieves are posing as APGFCU to commit card fraud. They may call from a spoofed number and ask about possible fraudulent activity on your card.
If you receive such a call, DO NOT give out any personal information. Hang up and call us at our published number. Cick here for more information.
A new and enhanced Online and Mobile Banking experience is headed your way in early 2023. Stay tuned for more information coming soon.
Save time and a trip to the branch with these step-by-step instructions for contact-free transactions. To get started, be sure to enroll in Online Banking.
Want to know all the ways you can bank remotely with APGFCU? Click below for our "54 Ways to Bank without Visiting a Branch" brochure.
54 Ways to Bank without Visiting a Branch
Insert Debit or ATM Card.Select language preference – English or Spanish.Type PIN and press Enter.
Select Withdraw. Select an account.Select an amount and press Enter.
Confirm.Select with receipt or without a receipt.Select Return Card.
Please take your card and receipt.
ATM instructions provided are for APGFCU-owned ATMs.
Log in to Online Banking or theMobile App.Select Make an Internal Transfer.
Select your Visa card.Choose the card from the From Account drop-down menu.
Select the deposit account.Choose checking, savings, or special from the To Accountdrop-down menu.
Enter the dollar amount to transfer as a cashadvance.Select when the transfer should occur.Enter a transfer description, if desired.Confirm all information is correct and click Submit.
Your cash advance will be completed on the date you selected.
Access APGFCU Mobile app.Log in using credentials.
Select Deposits icon.Select the account to deposit to. Enter check amount.
Select Front of Check.Place check on dark surface, align to fit within the green guidelines.Be sure to endorse your check and write “For mobile deposit only” under the endorsement.
Select Back of Check.Place check on dark surface, align to fit within the green guidelines.Select Deposit.
View deposit history status of deposits.
Insert Debit or ATM Card.Select language preference – English or Spanish. Type PIN and press Enter.
Select Deposit.Review the “Funds Availability Disclosure” and then press Continue.
Select an account.Select which item(s) you are depositing: Cash or Check(s). Review the instructions and align your deposit of cash or checks as described and then press Continue.
Insert cash or checks.Select Finish Deposit or another option. Select Yes or No for a receipt.Select Return Card.
Available at most branchlocations.Except Amyclae and Havre de Grace branches.
Fill out night drop envelope and secure deposit inside.APGFCU envelopes are provided at the Night Depository. Provide the member name, member number, and account suffix to which funds will be deposited.
Place your envelope in the secure Night Depository chute.Deposits are processed on the next business day
Log in to Online Banking or theMobile App.In Online Banking, select Make an External Transfer. In the Mobile App, select Transfers then External Transfer from the upper right-hand menu.
Click Add New Account link.Select an option from the Account Type drop-down menu. If desired, type in an Account Nickname.
Enter External Financial Institution’s details.Enter the routing number and account number.Re-enter the account number for accuracy, then select Next.
Verify your external account.Choose Verify Instantly or Verify with bank deposits. Once the external account has been verified, select it from the From drop-down menu.Select your APGFCU account from the To drop-down menu.
Type in the transfer amount.Select a date to send the funds.Select a Frequency option from the drop-down menu. For a non-recurring transfer, select one-time transfer.If desired, write a Memo to Self.
Click Review.Click Confirm if the information entered is correct.
Select From account.Select Line of Credit or Installment Loan.
Type in the amount to transfer, then press Enter. Select Continue with or without receipt.
Select Loan Suffix.Select Return Card.
Fill out night drop envelope and secure deposit inside.APGFCU envelopes are provided at the Night Depository. Provide the member name, member number, and suffix to which the payment will be applied.
Place your envelope in the secure Night Depository chute.Loan payments are processed on the next business day.
Select From account.
Select To account.
Enter the dollar amount to transfer.Select when the transfer should occur.Enter a transfer description, if desired.Confirm all information is correct and click Submit.
Your transfer will be completed on the date you selected.
Select To account.Type in the amount you wish to transfer, then press Enter. Select Continue with or without receipt.Select Return Card.
Log in to Online Banking or theMobile App.In Online Banking, selectAccounts > Replace My Card from the main menu.
Select account/suffix for the card.Select the appropriate reason for placement. Use the drop down menu to select the appropriate account/suffix for the card you need to block.
Fill in Name of Cardholder.
Select the appropriate reason for replacement.Review the the options and select appropriate reason for replacement.
NOTE: Cards reported lost/stolen or having compromised activity will be blocked and a new card issued. Replace My Card requests submitted after 4 p.m. are processed the next business day (not including weekends/holidays). To LOCK your card immediately > see Lock My Card instructions.
Log in to Online Banking or theMobile App.In Online Banking, click on the Manage Cards Tile OR in Mobile Banking > select Cards from the main menu.
Select the appropriate card.Use the arrow button (>) to select the appropriate card (the last 4 digits of the card will display).
Lock card.Once the appropriate card is displayed, click on the Lock Card button (turns green). The card will remain LOCKED for use until unlocked.NOTE: To permanently BLOCK a lost or stolen card – follow the Request Replacement Card instructions.
Send a secure email. To dispute transactions that are not debit or credit card related — send a secure email through the Online Banking envelope icon at the top of the Online Banking home page.
Select category.Select Transaction Inquiry form from the Category down option.
Select the account/suffix.Select the account/suffix associated with the transaction from the drop down option.
Provide details.Enter subject in "Subject" field. Provide details regarding your inquiry/dispute in the body of the email message. A representative will correspond with you regarding the next steps to finalize your request.NOTE: Dispute process through online banking account history is only available for debit or credit card transactions.
Log in to Online Banking or theMobile App.Click on Accounts > Account Activity from the main menu.
In the Desktop versionUse the drop down menu to select the appropriate account/suffix to display the transaction history. Once you have identified the transaction in question, on the right hand side of the screen click Dispute Item link to begin the dispute process.
In the Mobile versionClick the Show Search Options to select the account/suffix to display the transaction history. Once you have identified the transaction in question, click on the transaction to display the transaction details. The Dispute Item button will display at the bottom of the transaction detail summary.
Log in to Online Banking or theMobile App.On the home page of online banking, you can use the Cards Tile or Accounts > Cards from the main menu to control preferences and add alerts based on activity: