Safeguard Against Phone and Text Scams

Report a Suspicious Text or Email

If you believe you’ve received a suspicious text or email message, please follow these steps:

Forward the text or email to [email protected] (do not change or retype the subject line) and then delete the original text or email.
Do not open any attachments or click on any links in the message.
If you accidentally clicked a link, opened an attachment, sent a payment, or provided personal or financial information in response to the suspicious message, call our Member Service Center immediately at our toll-free number, 1-800-225-2555.
If the suspicious message is unrelated to APGFCU, consider contacting the organization directly to report the incident.

Please note that this inbox is for incoming messages only. You will receive an automated response confirming receipt of your email.

APGFCU and its Security team will never text, email or call to request your PIN (Personal Identification Number) or secure access code for Online Banking. Read below for more information and how to safeguard yourself from scams.

Text Alert Scams

Please be aware of fraudsters contacting members unexpectedly via text regarding a new device accessing accounts. The text contains a fraudulent link, which may ask for credentials.
- The text reads as follows: A new device signed into your account. If this wasn’t you click APGFCUBANK.weebly.com.
  
  The link may also appear as: http://myapgfcu.weebly[.]com
Please be aware of fraudsters contacting members unexpectedly via text regarding a pending transfer. The text contains a fraudulent link, which may ask for credentials and possibly install malware on the user’s phone.
- The text reads as follows: APGFCU: A transfer of $1,432.01 has been scheduled on Tues, Mar 26 2024. Not you? Visit: celommi[.]it/apgfcu to CANCEL.
There is an active scam where identity thieves pretending to be from APGFCU are contacting members via a text alert on their phones. The alert instructs you to click a link, which takes you to a site that appears to be ours to enter your APGFCU login ID and password.

DO NOT CLICK THE LINKS IN THE TEXTS. Only access APGFCU Online Banking via the apgfcu.com website or our mobile app. CONTACT US immediately at 410-272-4000 or call toll-free at 1-800-225-2555 to help resolve any additional security risks.

Phone Scam

There is an active scam where identity thieves pretending to be from APGFCU are contacting members. The phone number is spoofed so the caller ID appears as APGFCU's published phone number.

The scammer’s goal is to scare you into thinking fraudulent transactions are occurring on your card or account. They may say, to protect you, they urgently need your card or Online Banking information (login ID and secure access code) to assist you and to verify your identity.

DON’T BE FOOLED.
The best tool to stop fraudsters is knowledge.

Learn How to Thwart Their Efforts and Protect Yourself
1. NEVER answer questions from any incoming random phone call, text or email requesting information, even if it looks or sounds legitimate. Criminals have become adept at making texts, emails, etc. look official, and spoofing caller ID so the caller appears authentic.
2. NEVER give out your online banking login credentials, Secure Access Code, card information, personal identification number (PIN) or other personal information requested by people contacting you unexpectedly.
1. Remember, APGFCU will never call, text or email you asking you for information such as your online banking password, Secure Access Code, debit card PIN, expiration date or CVV code on your card(s).
1. APGFCU won’t call, text or email you asking you to change your PIN on the spot.
1. Identity thieves may use tidbits of information they’ve learned about you to gain your trust and get you to provide more information. DON’T FALL FOR IT!
1. Scammers will try to charm you into providing information. Others use pressure, creating a sense of urgency, to unsettle you and get you to give them information. Some may even become aggressive if you don’t comply. APGFCU representatives do not behave that way.
1. It's okay to end the phone call. Simply tell the caller you’ll call them right back and hang up. Then, call APGFCU at our published phone numbers: 410-272-4000 or 800-225-2555.
If you voluntarily provide your sensitive information to anyone who is not an authorized user on your account, you may be responsible for the transactions and you may not get your money back.

If you receive an APGFCU Security Alert (i.e. new device added, login ID or password changed, secure access code contact changed, user profile updated, or security alert preferences changed) and you suspect fraudulent activity, please contact APGFCU immediately.

Please make sure your contact information, and secure access delivery channels, are up to date and add [email protected] to your safe senders list.

Within Online Banking, navigate to Settings > Alert Settings to edit your delivery preferences (email, phone, text) and to enable security alerts.

active scam APGFCU security

What to Do in Case of Fraud

Use the following methods to contact us if you have suspicious activity on your accounts, or if you suspect you are a victim of fraud or identity theft.

Email through a secure email by logging into Online Banking.
Call our Member Service Center at 410-272-4000 or our toll-free number, 1-800-225-2555.
Email through a non-secure email with our Contact Us Form.
- Please do not include account numbers, your Social Security number, or any other personal financial information.

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