Safeguard Against Phone and Text Scams

1. NEVER answer questions from any incoming random phone call, text or email requesting information, even if it looks or sounds legitimate. Criminals have become adept at making texts, emails, etc. look official, and spoofing caller ID so the caller appears authentic.
2. NEVER give out your online banking login credentials, Secure Access Code, card information, personal identification number (PIN) or other personal information requested by people contacting you unexpectedly.

3. Remember, APGFCU will never call, text or email you asking you for information such as your online banking password, Secure Access Code, debit card PIN, expiration date or CVV code on your card(s).

4. APGFCU won’t call, text or email you asking you to change your PIN on the spot.

5. Identity thieves may use tidbits of information they’ve learned about you to gain your trust and get you to provide more information. DON’T FALL FOR IT!

6. Scammers will try to charm you into providing information. Others use pressure, creating a sense of urgency, to unsettle you and get you to give them information. Some may even become aggressive if you don’t comply. APGFCU representatives do not behave that way.

7. It's okay to end the phone call. Simply tell the caller you’ll call them right back and hang up. Then, call APGFCU at our published phone numbers: 410-272-4000 or 800-225-2555.

If you voluntarily provide your sensitive information to anyone who is not an authorized user on your account, you may be responsible for the transactions and you may not get your money back.

If you receive an APGFCU Security Alert (i.e. new device added, login ID or password changed, secure access code contact changed, user profile updated, or security alert preferences changed) and you suspect fraudulent activity, please contact APGFCU immediately.

Please make sure your contact information, and secure access delivery channels, are up to date and add [email protected] to your safe senders list.

Within Online Banking, navigate to Settings > Alert Settings to edit your delivery preferences (email, phone, text) and to enable security alerts.