Recover From Fraud
What to Do in Case of Fraud
Use the following methods to contact us if you have suspicious activity on your accounts, or if you suspect you are a victim of fraud or identity theft.
- Email through a secure email by logging into Online Banking.
- Call our Member Service Center at 410-272-4000 or our toll-free number, 1-800-225-2555.
- Email through a non-secure email with our Contact Us Form.
- Please do not include account numbers, your Social Security number, or any other personal financial information.
Protect Your Accounts From Fraud
If you have been a victim of fraud or identity theft, follow the steps below on how to report fraud.
- 1. File a Police Report With Your Local Law Enforcement Agency
Be sure to request a copy of the report to show proof of the crime, if needed.
- 2. Place a Fraud Alert and/or Credit Freeze With the Four Credit Reporting Agencies
You can also obtain/review a copy of your credit report(s).
- Equifax 800-685-1111 equifax.com
- Experian 888-397-3742 experian.com
- Innovis 866-712-4546 innovis.com
- TransUnion 800-680-7289 transunion.com
- 3. Contact ChexSystems to Place a Security Alert on Your Consumer File
Call Consumer Relations at 800-887-7652 or visit www.chexsystems.com.
- 4. Notify the Social Security Administration (SSA)
Call the SSA Fraud Hotline at 800-269-0271 if your Social Security number was compromised.
- 5. Notify Your Local Motor Vehicle Administration (MVA)
Call the Maryland MVA at 800-950-1682 if your driver’s license has been lost or stolen.
- 6. Contact the Federal Trade Commission (FTC)
Call the FTC ID Theft Hotline at 877-438-4338 or visit www.identitytheft.gov to file an identity theft complaint.
- 7. Get a Free Annual Credit Report From the Major Credit Reporting Agencies
Visit www.AnnualCreditReport.com for continued monitoring of your credit reports.
Recover from Identity Theft
Report Identity Theft and Get a Recovery Plan
IdentityTheft.gov can help you report and recover from identity theft. See how it works by clicking on the below button.

Member Protect and Care Identity Theft Recovery Services
Fully restoring your identity on your own can be complicated, time-consuming and stressful. As part of the Care Identity Theft Recovery Services Group, we can connect you to a professional, dedicated Privacy Advocate who can guide you through these challenges. To learn more, click the below button.

Fraud and Security Resource Library



