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Recover From Fraud

What to Do in Case of Fraud

Use the following methods to contact us if you have suspicious activity on your accounts, or if you suspect you are a victim of fraud or identity theft.

Email through a secure email by logging into Online Banking.
Call our Member Service Center at 410-272-4000 or our toll-free number, 1-800-225-2555.
Email through a non-secure email with our Contact Us Form.
- Please do not include account numbers, your Social Security number, or any other personal financial information.

Protect Your Accounts From Fraud

If you have been a victim of fraud or identity theft, follow the steps below on how to report fraud.

1. File a Police Report With Your Local Law Enforcement Agency

Be sure to request a copy of the report to show proof of the crime, if needed.
2. Place a Fraud Alert and/or Credit Freeze With the Four Credit Reporting Agencies
You can also obtain/review a copy of your credit report(s).
- Equifax 800-685-1111 equifax.com
- Experian 888-397-3742 experian.com
- Innovis 866-712-4546 innovis.com
- TransUnion 800-680-7289 transunion.com
3. Contact ChexSystems to Place a Security Alert on Your Consumer File

Call Consumer Relations at 800-887-7652 or visit www.chexsystems.com.
4. Notify the Social Security Administration (SSA)

Call the SSA Fraud Hotline at 800-269-0271 if your Social Security number was compromised.
5. Notify Your Local Motor Vehicle Administration (MVA)

Call the Maryland MVA at 800-950-1682 if your driver’s license has been lost or stolen.
6. Contact the Federal Trade Commission (FTC)

Call the FTC ID Theft Hotline at 877-438-4338 or visit www.identitytheft.gov to file an identity theft complaint.
7. Get a Free Annual Credit Report From the Major Credit Reporting Agencies

Visit www.AnnualCreditReport.com for continued monitoring of your credit reports.