Please be aware of fraudsters contacting members unexpectedly via a phone call, text or email pretending to be APGFCU fraud detection employees.
If you receive a suspicious unsolicited call, email or text appearing to be from APGFCU and requesting information:
APGFCU is now issuing Visa® credit and debit cards featuring chip technology. This is great news – chip technology provides an added layer of security to your card at no cost to you. Thousands of stores already have chip-enabled terminals.
How is the chip card more secure? The chip stores data on your card that is harder to counterfeit. Every time you use your card, the data on the chip changes making it difficult to copy. Chip card use is already common around the world and is growing in the United States. Learn about chip cards in the U.S. Travel is easier in over 130 countries, including Mexico, Canada and the United Kingdom because of the widespread use of chip cards.
To use the new chip card, just insert and leave your card in a chip-enabled terminal, sign your name and then remove your card. It’s that simple! Stores without the new chip technology will work the same way they do today, just swipe your card and sign your name.
There are no changes to the way payments are made on the internet or by phone.
A chip card, also called a smart card or an EMV card, can be a debit or credit card. The card contains a microprocessor, which enhances the security of cards during point-of-sale (face-to-face) transactions.
A chip card is more secure. Each time a chip card is used the embedded microchip generates a code that is unique to that transaction. That code provides more protection from fraud and unauthorized use than a magnetic stripe.
The chip contains information about a cardholder's account and the card expiration date. It generates a unique code for every transaction when used with a chip-enabled terminal at the point of sale.
1. Insert the card, face up and chip end into the chip-enabled terminal.2. Leave the card in the terminal during the entire transaction.3. Follow the instructions on the screen and either sign or enter a PIN. Remove the card and take the receipt.There are no changes to the way payments are made on the Internet or by phone.
The same as today, using a PIN.
Yes. Chip cards also have magnetic stripes and can be used anywhere Visa® cards are accepted.
Card is “swiped,” just as is done today. Our chip cards will still include a magnetic stripe.
Yes, the same way as has been done in the past.
Credit Card TransactionsUse a chip & signature to pay for an item.Use a chip & PIN for a cash advance at an ATM or branch.Both amounts are added to your credit card balance.
Debit Card TransactionsUse chip & signature when you choose “credit” at check out.Use chip & PIN when you choose “debit” at check out.Both amounts are deducted from your deposit account.
ExceptionsFor some unattended payments, such as a gas purchase or a payment at a kiosk in parking garages, a PIN may be required.
Please see service price list.
No, they won’t prevent large-scale data breaches. However, they do make it difficult to produce counterfeit cards from stolen data.
No, they are not required to do so. However, those who haven't converted to chip-enabled technology could be held responsible for the costs of fraudulent transactions. For example, if the shopper has a chip card but the merchant has not upgraded the terminal, the shopper will need to use the swipe option to complete the transaction. If fraud results, the merchant will be responsible.
The goal in the U.S. is for debit and credit cards to be issued with chips and all merchants to convert to chip-enabled terminals to help reduce credit and debit card fraud.
Yes, notify APGFCU that you will be travelling abroad, same as you normally would.
In some geographies (particularly Europe and Latin America), merchants may be more familiar with accepting chip cards than magnetic stripe cards. Chip technology is currently in use or is being implemented in 130+ countries around the world.
No, but you will notice a small gold-colored chip embedded in the front of the card.