Online and Mobile Banking Login Troubleshooting
Do I need to register for Online and Mobile Banking?
If you have previously accessed Online or Mobile Banking, you will need to follow the step-by-step first-time login instructions in the following FAQ.
If you are accessing Online or Mobile Banking for the first time, you will need to register for access. Please click here to register.
As an existing Online Banking user, how do I log in for the first time on the new system?
Current users will need to create a new password for the new system the first time they log in.
Please refer to the Login Process & Device Registration instructional video or the below step-by-step instructions for your initial access:
- Enter your current Login ID and Password.
- You will receive a Secure Access Code to one of your contact methods on file.
- If you do not receive a Secure Access Code, your cell phone number or email may not be up to date in our system. Please call us at 410-272-4000 to update your contact information.
- Create a new password.
- Review and accept the Terms & Conditions.
- Register your device if you are on a private network and do not want to receive a Secure Access Code each time you log in. Do not register a device if it is on a public network.
Will my Login ID change?
No, Login IDs have stayed the same on the new system.
Will my password be the same?
The first time you log in to the new system, you will be asked to create a new password after verifying your identity.
What if I forgot my password?
If you forget your password, you can select Forgot Password on the login page or click here to reset it.
What if I forget my Login ID?
If you forget your Login ID, please select Forgot Login on the login page or click here.
Why is my Login ID locked?
For security, your Online and Mobile Banking Login ID will become locked after several unsuccessful login attempts. To unlock your account, please select Unlock Account on the login page or click here.
What if I still have issues logging in?
If you experience issues logging in to Online or Mobile Banking, please contact us at 800-225-2555.
For Mobile Banking, will I need to download a new app?
Yes, you will need to download the new app from your phone's app store and then delete the old app. For the best experience on your mobile device, please use the app instead of Online Banking via a mobile browser.
Where can I go for additional information or support?
For information and FAQs on Online and Mobile Banking functions, please visit our Online and Mobile Banking page.
If you have additional questions or concerns, please contact us at 800-225-2555.