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Text Banking
Text Command to 226563
Do you have an account question? Send a message command to 226563 on your text-enabled mobile phone and we’ll respond with your account information. Message and data rates may apply. Please contact your mobile services provider for messaging and data rates.
To Set Up Text Banking:
- Log into Online Banking or the Mobile App.
- Select "Settings" in Online Banking or, in the Mobile App, select "Menu" then "Settings."
- Under the "Preferences" section, select "Text Enrollment."
- Follow the instructions to complete the text enrollment.
Text Banking Commands:
When using the text commands below, be sure to specify the account nickname following the command. You will need to both enable and provide nicknames for your accounts to use Text Banking. These changes can be made on the "Account Preferences" page. Otherwise, the returning results will default to your primary text banking account. Lastly, for easier access and added security, please add this code, 226563, to your contacts.
Please note that text commands are not case-sensitive.
- Text "BAL" to 226563 to return the balance for all accounts enabled for Text Banking.
- Text "BAL account nickname" to 226563 to return the balance for the specified account(s) enabled for Text Banking. For example: BAL acct1.
- Text "HIST account nickname" to 226563 to return the last 4 transactions for the specified account(s) enabled for Text Banking. For example: HIST acct1.
- Text "XFER account nickname1 account nickname2 amount" to transfer the specified amount of funds from account 1 to account 2. For example: XFER acct1 acct2 100.00.
- Text "LIST" to 226563 to return a list of text banking commands.
- Text "HELP" to 226563 to return a list of contact points for the credit union.
- Text "STOP" to 226563 to stop all further text message communications.
FAQs
- What is Text Banking?
Text Banking is an easy, fast and secure way of banking while using your phone’s texting capabilities. With Text Banking, you can find out the balance and transactions of your accounts on the go, just by texting.
- Is the mobile Text Banking free?
Text Banking is free to enroll and use, however, your mobile services provider may charge you standard data and messaging rates. Please contact your mobile services provider for messaging and data rates.
- Do I have to text the commands in all CAPS?
No, the commands are not case-sensitive. For example, you can text BAL, Bal, or bal for the balance command.
- Is Text Banking secure?
We do not transfer any account numbers, passwords or similar sensitive information. The phone is assumed to be secure with the owner and it is the owner's responsibility to lock the phone for privacy. The balance and transaction history being returned from your account will remain in your messaging history until deleted.
- Do I need to create short nicknames to use with Text Banking?
You will be asked to create account nicknames when registering for Text Banking. Default nicknames will be provided if you do not wish to customize them. Nicknames allow you to customize Text Banking commands for the needs of your unique accounts. Otherwise, commands will return information associated with your designated primary account.
- What do I need to do to get started with Text Banking?
You will need to enroll in Text Banking through either Online Banking or Mobile Banking. In Online Banking, select "Settings," or in the Mobile App select "Menu," then "Settings."
Navigate to the "Preferences" section, then select "Text Enrollment." You will need a phone with texting capabilities. Standard messaging and data rates may apply.
- How do I opt-out of Text Banking?
There are two methods to opt-out of Texting Banking:
- Text the command "STOP" to 226563. An unsubscribe message will be sent to your number confirming the cancellation, but no more messages will be sent after that.
- In Online Banking go to "Settings," or in the Mobile App select "Menu," then "Settings." Under the "Preferences" section, select "Text Enrollment" and slide the toggle button from "*Enable and authorize text banking on the mobile device below." to "*Opt out and disable text banking." to disable/opt-out of Text Banking.
You will need to register that phone number again the next time you want to use that phone for Text Banking.
If you have questions, please contact the Member Service Center at 800-225-2555.