- Locations
- Aberdeen Branch
- APG Branch
- Bel Air — Amyclae Branch
- Bel Air — Home Loan Center, Main St. (No ATM)
- Bel Air — Laurel Bush Branch
- Bel Air — Main St. Branch
- Cecil College Branch
- Chesapeake City Branch
- Edgewood Branch
- Elkton Branch
- Fallston Branch
- Forest Hill Branch
- Havre de Grace Branch
- North East Branch
- Rising Sun Branch
- Riverside Branch
- Branch Appointment Requests
- Notary Services
Phone Scam Alert
Identity thieves are posing as APGFCU to commit fraud. They may call from a spoofed number and ask about possible fraudulent activity on your card, request your PIN, login ID and/or Secure Access Code for Online Banking.
If you receive such a call, DO NOT give out this information, even if the call appears to be from APGFCU. Hang up and call us at our published number. Cick here for more information.
TO PREVENT FRAUD, Do NOT share your secure access code with anyone who calls, even if the call appears to be from APGFCU. APGFCU will never request your code.
Read below or call (410) 272-4000, option 5.
New and Enhanced Online and Mobile Banking
First-Time Login Instructions
How will I log in the first time? Will my password be the same?
Current users will need to re-establish their password in the new system the first time they log in. Please refer to the step-by-step instructions below.
- Log in with your current Login ID and Password.
- You will receive a Secure Access Code to one of your contact methods on file.
- If you do not receive a Secure Access Code, your cell phone number or email may not be up to date in our system. Please call us at 410-272-4000 to update your contact information.
- Create a new password.
- Review and accept the Terms & Conditions.
- Register your device if you are on a private network and do not want to receive a Secure Access Code each time you log in. Do not register a device if it is on a public network.
Quick Links
- Online and Mobile Banking FAQs
- Personal Finance Manager FAQs
- Bill Payment and Transfers FAQs
- QuickBooks, Quicken and Mint FAQs
- Cards Management FAQs
- Online and Mobile Banking New Features
Key Dates
- February 8 until around February 15, 2023
Intuit aggregation services, including Mint, will be unavailable. We anticipate this service to be available around February 15th.
Online and Mobile Banking FAQs
- Will my Login ID change?
No, login IDs have stayed the same on the new system.
- How can I unlock my account or reset my password?
To unlock your account, select the "Forgot Login/Unlock Account" link from the login page. After providing the requested information, click "Continue" for assistance unlocking your account.
If you need to reset your password, select the "Forgot your password" link from the login page. After entering your Login ID and clicking "Submit," you will receive an email at the address we have on file with instructions on resetting your password. If you do not receive an email, please call us at 410-272-4000/800-225-2555 for assistance.
- Will I need to download a new app?
Yes, you will need to download the new app from your phone's app store and then delete the old app. For the best experience, please use the mobile app instead of online banking via a mobile browser.
Download for your iPhone, Android Phone or Apple® Watch
- Will I need to set up my daily balance alerts again?
No, daily balance alerts have transferred to the new system.
- Will my account alerts transfer?
Alerts that have been configured for account balance, check cleared, and secured message converted to the new system. Other alerts may not have transferred. We recommend you log in and confirm that your alert settings are configured correctly for your needs.
You can update existing alerts or create new alerts by navigating to Settings in the main menu and selecting Alert Settings.
- Will I need to re-authenticate my fingerprint/Face ID?
Yes. Once you’ve logged in for the first time on the new app, you will need to set up your fingerprint or Face ID authentication again.
- How can I make a loan payment?
You can make payments through the "Loan Payments" option.
For mobile users:
Select "Menu" from bottom navigation, then "Loan Payments."
For desktop users:
Select "Loan Payments" from the left menu.
- How do I pay on a loan with mobile deposit?
You may make a mobile deposit to an APGFCU checking or savings account and then make an internal transfer to the loan account. The first $500 of a mobile deposit is immediately available; the balance of the deposit will be available when the check clears. Alternatively, you may set up an external transfer from another institution to your APGFCU loan and save the step of writing a check. See "How do I transfer to/from accounts at other credit unions and banks?"
- Where do I find my tax documents?
In the main menu, select "Services" then "Online Statements". Select "Regular Shares" from the drop-down menu then select your tax documents in the Date drop-down menu.
- Will cross-account access continue to work in the same manner as it did previously?
If you were authorized for cross-account access in the prior system, you will continue to have the same access in the new system. Cross-account access allows a member to send funds to another member.
- Will I need to re-enroll in online statements?
No, you will not need to re-enroll in online statements, but you will need to agree to the new online statement disclosure. Be sure to log in to online statements to accept the new disclosure. If you are enrolled in online statements, we will send an email alert to the email address you provided us letting you know when your statement is available for viewing online. If you have multiple memberships enrolled in online statements that all use the same email contact address, you will receive a statement alert for each membership.
- Is the app available for Apple Watch®?
Yes, there is an app available for Apple Watch.
- Will nicknames transfer?
Yes. Nicknames transferred to the new system.
- Will I still be able to use the Fast Balances button?
"Fast Balances" is replaced by a "Quick Balance" feature, where you can see your available balance without fully logging in. From the main menu, go to Settings. Under the Preferences section, select Mobile Quick Balance Enrollment. After logging out and back in, you will see your balances in the mobile app at the bottom under "Your Accounts."
Personal Finance Manager FAQs
- Will I need to relink my external accounts in the Personal Finance Manager?
Yes, you need to relink to external accounts.
- Will my categories and information in the Personal Finance Manager transfer to the new system?
Not automatically. If you used Personal Finance Manager in the old system, you needed to download your "Categories" information before February 7, 2023.
Bill Payment, Transfers and P2P FAQs
- How can I access bill pay?
To access basic Bill Pay functionality, please select "Bill Pay" in the main menu. For the full Bill Pay service, on this page select "Options" and "Visit Bill Pay Site." Here you can edit and update biller information. Alternatively, you can select "Transfer & Payments" in the main menu, then "Pay with Bill Pay."
- Will bill payments need to be set up again?
No. Pre-existing bill payments and internal automatic transfers migrated to the new system and will be processed as scheduled.
- How can I pay my Visa® balance in full?
Through the "Loan Payment" option, you can pay the full amount of a loan by selecting "Other Amount." For mobile users, select "Menu" from the bottom navigation, then "Loan Payments," then "Other Amount." For desktop users, select "Loan Payments" from the left menu, then "Other Amount."
- Will transfers need to be set up again?
External transfers did NOT migrate and you need to relink external accounts and set these up again.
Internal automatic transfers migrated to the new system and will be processed as scheduled.
- How do I transfer to/from accounts at other credit unions and banks?
Please note the "Link Account" feature allows you to see the balances and recent transactions for accounts you have at other credit unions and banks. It does not give you the ability to make transfers to/from those accounts. To enable transfers to and from external accounts, you must enroll in external transfers by navigating to the main menu and selecting "Transfers & Payments," then "Manage External Accounts." Follow the steps from there, which will require you to verify two microdeposits before you will have the ability to make transfers.
- Will there be a pay-a-person (P2P) function?
The new Pay-a-Person service, which is replacing PopMoney, is temporarily unavailable, but coming soon. Stay tuned for more information on the release of this feature.
QuickBooks®, Quicken® and Mint FAQs
- When will I be able to use QuickBooks, Quicken and Mint after the conversion?
Intuit aggregation services, including Mint, will be unavailable for up to 5 business days after our Online/Mobile Banking conversion. We anticipate access to be restored on or around February 15, 2023. Click here to access instructional guides to reconnect your Intuit aggregation services, including Mint.
Cards Management FAQs
- Will I still be able to manage my APGFCU debit and credit card activity?
Yes, card controls are available through our new Mobile Banking app. After selecting "Cards" in the main menu, you will be directed to download our APGFCU Card Manager companion app. After downloading, you can select "Cards" at any time and it will launch the Card Manager application. Here you will be able to review transactions, freeze cards, set spending limits and merchant controls, and more.
At this time, card management through desktop Online Banking is unavailable. Stay tuned for more information on the release of this feature.
- Can I configure card alerts?
Please note that card-specific alerts did not transfer to our new system. You can configure push notifications through the APGFCU Card Manager app by navigating to "Controls & Alerts" (located in the "Manage Cards" section) and selecting "Alerts."
Separate from the "Cards" function, you can configure transaction alerts to other contact methods (such as text or email) within the new APGFCU Mobile app. To do so, navigate to Settings > Alert Settings > New Alert > History Alert > select options for Debit Alerts and Credit Alerts.
- Why can’t I see cards for my joint accounts?
In the APGFCU Cards app, only cards associated with your name as the primary user are displayed. If you would like to manage cards for joint users through the Cards app, you can manually add them by swiping to the last card selection on the My Cards home page and selecting "Add Card."