Identity thieves are posing as APGFCU to commit fraud. They may call from a spoofed number and ask about possible fraudulent activity on your card, request your PIN, login ID and/or Secure Access Code for Online Banking.
If you receive such a call, DO NOT give out this information, even if the call appears to be from APGFCU. Hang up and call us at our published number. Click here for more information.
Please note:
How will I log in the first time? Will my password be the same?
Current users will need to re-establish their password in the new system the first time they log in. Please refer to the step-by-step instructions below.
To make transfers to an APGFCU deposit account from an external account or to make payments to an APGFCU loan from an external account, you must enroll in external transfers. From the menu, please select "Transfers & Payments," then "Manage External Accounts." Follow the steps from there, which will require you to verify two microdeposits before you will have the ability to make transfers. The microdeposits will take 1-3 business days to appear in your external account. Once they have been deposited, return to the "Manage External Accounts" page to verify the amount of the two deposits, which will link your external account as a funding source.
Once you have linked your external account, the account at the other financial institution will show as an option in the "From" account field. To make a loan payment, please select "Loan Payments" from the menu. To make a deposit transfer, please select "Transfers & Payments" from the menu, and then "Transfer Money."
Please note the "Link Account" feature allows you to see the balances and recent transactions for accounts you have at other credit unions and banks. It does not give you the ability to make transfers to/from those accounts.
In Online and Mobile Banking, all loans should have at least two payment options: "Regular Payment" and "Other Payment." Lines of credit, including Visa® credit cards, will have an additional option to "Pay Balance to Zero." The amounts for "Regular Payment" and "Pay Balance to Zero" are prefilled and cannot be changed. "Other Payment" will allow you to enter a payment amount of your choice, up to the amount of the outstanding balance.
To make a loan payment, please navigate to "Loan Payments" from the menu.
To enroll in Online Statements, please select "Settings" from the menu and then "Statement Preferences." Please review the disclosure, select your delivery preference, accept the disclosure, and click "Submit."
To update your Delivery Address, from the menu please navigate to "Settings" and "Contact Info." From here, you can click "Edit" to update any of your contact information.
To view your Online Statements, select "Services" from the menu and then "Online Statements.” At this time, there should only be one option under "Select Account," which will include all accounts on your regular statement. Please select the "Document Type" and "Month," and then select if you would like to download a PDF version or view a PDF in the web browser.
If you would like to enroll (or unenroll) in Online Visa Statements, please contact our Member Service Center at 410-272-4000, option 4.
Daily balance alerts are currently not available. We are currently working on a resolution and hope to have this restored as soon as possible.
To nickname an account in Online or Mobile Banking, please click the three vertical dots on the account tile you would like to nickname and select "Nickname Account." Then, type in the desired name and click "Save."
Alternatively, you can click on the account, select "Details & Settings" and click the pencil icon next to the "Online Display Name."
To hide an account on your homepage, click on the account tile and select "Details & Settings." On this page, you can toggle the visibility on the homepage and within financial tools.
If you would like to change the visibility of an account that is already hidden, in the menu select "Settings" then "Manage Accounts." On this page, select any account to review and modify the nickname, current group and account visibility.
There are several ways to create a new group to manage the accounts displayed on the homepage:
To change the order that groups display, click the three vertical dots next to the group heading and select "Move group up" or "Move group down" as needed.
You can also collapse or expand a group by clicking on the group title or clicking the three vertical dots next to the group heading and selecting "Collapse group" or "Expand group."
No, login IDs have stayed the same on the new system.
To unlock your account, select the "Forgot Login/Unlock Account" link from the login page. After providing the requested information, click "Continue" for assistance unlocking your account.
If you need to reset your password, select the "Forgot your password" link from the login page. After entering your Login ID and clicking "Submit," you will receive an email at the address we have on file with instructions on resetting your password. If you do not receive an email, please call us at 410-272-4000/800-225-2555 for assistance.
Yes, you will need to download the new app from your phone's app store and then delete the old app. For the best experience, please use the mobile app instead of online banking via a mobile browser.
No, daily balance alerts have transferred to the new system.
Alerts that have been configured for account balance, check cleared, and secured message converted to the new system. Other alerts may not have transferred. We recommend you log in and confirm that your alert settings are configured correctly for your needs.
You can update existing alerts or create new alerts by navigating to Settings in the main menu and selecting Alert Settings.
Yes. Once you’ve logged in for the first time on the new app, you will need to set up your fingerprint or Face ID authentication again.
In the main menu, select "Services" then "Online Statements". Select "Regular Shares" from the drop-down menu then select your tax documents in the Date drop-down menu.
If you were authorized for cross-account access in the prior system, you will continue to have the same access in the new system. Cross-account access allows a member to send funds to another member.
No, you will not need to re-enroll in online statements, but you will need to agree to the new online statement disclosure. Be sure to log in to online statements to accept the new disclosure. If you are enrolled in online statements, we will send an email alert to the email address you provided us letting you know when your statement is available for viewing online. If you have multiple memberships enrolled in online statements that all use the same email contact address, you will receive a statement alert for each membership.
Yes, there is an app available for Apple Watch.
Yes. Nicknames transferred to the new system.
"Fast Balances" is replaced by a "Quick Balance" feature, where you can see your available balance without fully logging in. From the main menu, go to Settings. Under the Preferences section, select Mobile Quick Balance Enrollment. After logging out and back in, you will see your balances in the mobile app at the bottom under "Your Accounts."
Yes, you need to relink to external accounts.
Not automatically. If you used Personal Finance Manager in the old system, you needed to download your "Categories" information before February 7, 2023.
You can make payments through the "Loan Payments" option.
For mobile users:
Select "Menu" from bottom navigation, then "Loan Payments."
For desktop users:
Select "Loan Payments" from the left menu.
You may make a mobile deposit to an APGFCU checking or savings account and then make an internal transfer to the loan account. The first $500 of a mobile deposit is immediately available; the balance of the deposit will be available when the check clears. Alternatively, you may set up an external transfer from another institution to your APGFCU loan and save the step of writing a check. See "How to pay my APGFCU loan from another credit union or bank?"
To access basic Bill Pay functionality, please select "Bill Pay" in the main menu. For the full Bill Pay service, on this page select "Options" and "Visit Bill Pay Site." Here you can edit and update biller information. Alternatively, you can select "Transfer & Payments" in the main menu, then "Pay with Bill Pay."
No. Pre-existing bill payments and internal automatic transfers migrated to the new system and will be processed as scheduled.
Visa credit cards are loans. From the menu, please navigate to "Loan Payments" to make a payment on your outstanding APGFCU Visa balance.
There are three payment options: "Regular Payment," "Other Payment" and "Pay Balance to Zero." The amounts for "Regular Payment" and "Pay Balance to Zero" are prefilled and cannot be changed. "Other Payment" will allow you to enter a payment amount of your choice, up to the amount of the outstanding balance.
Yes, external transfers will need to be reconfigured. External transfers did NOT migrate and you need to relink external accounts and set these up again. To link to an external account, please select "Transfers & Payments" from the menu, and then "Manage External Accounts." Follow the steps from there, which will require you to verify two microdeposits before you will have the ability to make transfers. The microdeposits will take 1-3 business days to appear in your external account. Once they have been deposited, return to the "Manage External Accounts" page to verify the amount of the two deposits, which will link your external account as a funding source.
Once you have linked your external account, the account at the other financial institution will show as an option in the "From" account field. To make a loan payment, please select "Loan Payments" from the menu. To make a deposit transfer, please select "Transfers & Payments" from the menu, and then "Transfer Money."
Please note the "Link Account" feature allows you to see the balances and recent transactions for accounts you have at other credit unions and banks. It does not give you the ability to make transfers to/from those accounts.
Internal automatic transfers migrated to the new system and will be processed as previously scheduled.
To make payments to an APGFCU loan from an external account, you must enroll in external transfers. From the menu, please select "Transfers & Payments," then "Manage External Accounts." Follow the steps from there, which will require you to verify two microdeposits before you will have the ability to make transfers. The microdeposits will take 1-3 business days to appear in your external account. Once they have been deposited, return to the Manage External Accounts page to verify the amount of the two deposits, which will link your external account as a funding source.
Once you have linked your external account, the account at the other financial institution will show as an option in the “From” account field. To make a loan payment, please select “Loan Payments” from the menu.
Please note the "Link Account" feature allows you to see the balances and recent transactions for accounts you have at other credit unions and banks. It does not give you the ability to make transfers to/from those accounts.
To enable transfers to and from external accounts, you must enroll in external transfers. From the menu, please select "Transfers & Payments," then "Manage External Accounts." Follow the steps from there, which will require you to verify two microdeposits before you will have the ability to make transfers. The microdeposits will take 1-3 business days to appear in your external account. Once they have been deposited, return to the Manage External Accounts page to verify the amount of the two deposits, which will link your external account as a funding source.
Once you have linked your external account, the account at the other financial institution will show as an option in the “From” account field. To make a deposit transfer, please select “Transfers & Payments” from the menu, and then “Transfer Money”.
Please note the "Link Account" feature allows you to see the balances and recent transactions for accounts you have at other credit unions and banks. It does not give you the ability to make transfers to/from those accounts.
Yes, APGFCU offers our Pay-a-Person (P2P) service that allows you to send money from your APGFCU to the email address or cell phone number of any contact.
In Online Banking, please select "Pay a Person" in the left navigation to access this feature. In Mobile Banking, please select "Menu" and then "Pay a Person." After you accept the terms, enter the contact information, and send funds, the recipient will be directed to a portal to elect how they would like to receive the funds. Once the recipient accepts the funds and selects their transfer method, the amount will be withdrawn from your linked APGFCU account.
Click here to access instructional guides to reconnect your Intuit aggregation services, including Mint. APGFCU supports Web Connect and Express Web Connect for Intuit products. Unfortunately, credit cards are not supported through these connections at this time.
Please note: APGFCU does not offer customer support for QuickBooks, Quicken, or Mint. The information at the link above is provided as a courtesy for reference only. We ask that you reach out to Intuit for any questions/issues with their products.
Yes, card controls are available through our new Mobile Banking app. After selecting "Cards" in the main menu, you will be directed to download our APGFCU Card Manager companion app. After downloading, you can select "Cards" at any time and it will launch the Card Manager application. Here you will be able to review transactions, freeze cards, set spending limits and merchant controls, and more.
At this time, card management through desktop Online Banking is unavailable. Stay tuned for more information on the release of this feature.
Please note that card-specific alerts did not transfer to our new system. You can configure push notifications through the APGFCU Card Manager app by navigating to "Controls & Alerts" (located in the "Manage Cards" section) and selecting "Alerts."
Separate from the "Cards" function, you can configure transaction alerts to other contact methods (such as text or email) within the new APGFCU Mobile app. To do so, navigate to Settings > Alert Settings > New Alert > History Alert > select options for Debit Alerts and Credit Alerts.
In the APGFCU Cards app, only cards associated with your name as the primary user are displayed. If you would like to manage cards for joint users through the Cards app, you can manually add them by swiping to the last card selection on the My Cards home page and selecting "Add Card."