- Locations
- Aberdeen Branch
- APG Branch
- Bel Air — Amyclae Branch
- Bel Air — Home Loan Center, Main St. (No ATM)
- Bel Air — Laurel Bush Branch
- Bel Air — Main St. Branch
- Cecil College Branch
- Chesapeake City Branch
- Edgewood Branch
- Elkton Branch
- Fallston Branch
- Forest Hill Branch
- Havre de Grace Branch
- North East Branch
- Rising Sun Branch
- Riverside Branch
- Branch Appointment Requests
- Notary Services
New Online/Mobile Banking Launches 2/8
Phone Scam Targeting Cardholders
Identity thieves are posing as APGFCU to commit card fraud. They may call from a spoofed number and ask about possible fraudulent activity on your card.
If you receive such a call, DO NOT give out any personal information. Hang up and call us at our published number. Cick here for more information.
A new and enhanced Online and Mobile Banking experience is headed your way on February 8, 2023. Click here for more details.
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Something Big Is Coming!A new and enhanced Online and Mobile Banking experience is headed your way on February 8, 2023.
New and Enhanced Online and Mobile Banking
We’ve been working on something better for U!
Steps to Prepare Yourself Now:
Please ensure your contact information is up-to-date in our current Online Banking system and your cell phone number is listed in the Mobile Phone field.
Go to Profile > Profile Updates > Contact Information
**If you use our Personal Finance Manager, your information will not transfer into the new system. To capture your current information so you can enter it into the new system, you need to download your "Categories" information before February 7, 2023. This information will not transfer and will not be available after February 7, 2023.**
Key Dates to Remember:
February 3, 2023 – Members will no longer be able to enroll in the current Online and Mobile Banking system starting at 11:00 a.m.
February 6 to February 7, 2023 – Bill Pay will be unavailable. Be sure to schedule payments in advance.
February 6 & February 7, 2023 –
- QuickBooks and Quicken transaction downloads will be unavailable.
- The ability to initiate new internal transfers will be unavailable. Members may resume setting them up beginning in the new system February 8, 2023.
February 7, 2023 –
- Last day External Transfers (those made to or from another financial institution) will be processed in the current Online/Mobile Banking system. Members will need to re-establish External Transfers when the new system is live.
- The "Cards" management feature will temporarily be unavailable around 10 p.m. We anticipate it will be available again the afternoon of Wednesday, February 8.
February 8, 2023 –
- Online/Mobile Banking will be unavailable from approximately 2 a.m. – 8 a.m. Please note these times are approximate and are subject to change.
- The new Pay-a-Person service, which is replacing PopMoney, will be temporarily unavailable. Stay tuned for more information on the release of this feature.
February 8 until around February 15, 2023 – Intuit aggregation services, including Mint, will be temporarily unavailable. We anticipate this service to be available around February 15th.
Some New Enhancements to Look Forward to:
- New user interface: View all of your accounts quickly and create a customized account page layout with colored tiles and graphics.
- Easy-to-use navigation: Fast and convenient banking, wherever you are.
- SavvyMoney®: Free, ongoing credit score, credit report and monitoring from SavvyMoney. Includes personalized analysis of your score with clear, simple explanations of factors impacting your score. With credit coaching videos and daily articles, SavvyMoney aims to help you be in the best position to truly discover financial freedom.
- Direct Deposit Switch: Switching direct deposits is easy with Direct Deposit Switch. You can change your direct deposits to a new account in minutes. With automated direct deposit switching, you can be sure you’re getting paid how you want, when you want, where you want.
- Enhanced Personal Finance Manager: Money management made easy. A single login to see cash flow, spending trends, assets, debts and budgets. See all your accounts at a glance in one place.
- New Pay-a-Person feature: Pay anyone with an email address or mobile phone number.
- Apple Watch®: Stay on top of your finances with the convenient APGFCU app for Apple Watch.
- CardSwap: Updating your payment information just got easier. CardSwap is a single spot to update your card on file wherever you pay – such as subscription and streaming services, e-commerce merchants and more!
- Card Manager: Easily manage your credit and debit cards on the go with the APGFCU Card Manager app. Manage card limits and transaction types, set alerts, lock or freeze cards, and more.
Online and Mobile Banking FAQs
- Will my user ID change?
No, user IDs will stay the same on the new system.
- How will I log in the first time? Will my password be the same?
Current users will need to re-establish their password in the new system the first time they log in. Please refer to the step-by-step instructions below on re-establishing your password.
- Log in with your current user ID and password.
- You will receive a Secure Access Code to one of your contact methods on file.
- Create a new password.
- Review and accept the Terms & Conditions.
- Register your device if you do not want to receive a Secure Access Code each time you log in. Do not register a device if it is on a public network.
- Will I need to set up my daily balance alerts again?
No, your alerts will transfer to the new system.
- Will nicknames transfer?
Yes. Nicknames will transfer to the new system.
- Will I still be able to use the Fast Balances button?
"Fast Balances" will be replaced by a "Quick Balance" feature, where you will be able to see your available balance without fully logging in.
- Will I need to download a new app?
Yes, you will need to download the new app from your phone's app store and then delete the old app. For the best experience, please use the mobile app instead of online banking via a mobile browser. The new app will be available in your phone's app store by February 8, 2023.
- Is the app available for Apple Watch®?
Yes, there will be an app available for Apple Watch.
- Will I need to re-authenticate my fingerprint/Face ID?
Yes. Once you’ve logged in for the first time on the new app, you will need to set up your fingerprint or Face ID authentication again.
- Will cross-account access continue to work in the same manner as it did previously?
If you were authorized for cross-account access in the prior system, you will continue to have the same access in the new system. Cross-account access allows a member to send funds to another member.
- Will I need to re-enroll in online statements?
No, you will not need to re-enroll in online statements, but you will need to agree to the new online statement disclosure. Be sure to log in to online statements to accept the new disclosure. If you are enrolled in online statements, we will send an email alert to the email address you provided us letting you know when your statement is available for viewing online. If you have multiple memberships enrolled in online statements that all use the same email contact address, you will receive a statement alert for each membership.
Personal Finance Manager FAQs
- Will I need to relink my external accounts in the Personal Finance Manager?
Yes, you will need to relink to external accounts.
- Will my categories and information in the Personal Finance Manager transfer to the new system?
If you use our Personal Finance Manager, your information will not transfer into the new system. To capture your current information so you can enter it into the new system, you need to download your “Categories” information before February 7, 2023. This information will not transfer and will not be available after February 7, 2023.
Bill Payment and Transfers FAQs
- Will bill payments need to be set up again?
No. Pre-existing bill payments and internal auto transfers will migrate to the new system and will be processed as scheduled. We recommend you log in to verify your bill payment information and update it accordingly. From February 6, 2023, through February 7, 2023, you will not be able to add a new biller. After February 8, 2023, you will have full access to bill payments.
External transfers will not migrate and you will need to relink external accounts. Any future-dated external transfers on our current platform will not be processed after the upgrade.
- Can I set up new bill payments and automatic transfers before the upgrade?
Yes, but new bill payments and automatic transfers must be set up no later than February 5, 2023. Internal automatic transfers will migrate to the new system and will be processed as scheduled. New internal transfers will need to be set up before February 5, 2023 or on/after February 8, 2023. You will not be able to set up new internal transfers between February 6, 2023, and February 7, 2023.
External transfers will not migrate and you will need to relink external accounts. Any future-dated external transfers on our current platform will not be processed after the upgrade. External transfers will be available until 5 p.m. on February 7, 2023. After February 8, 2023, any scheduled transfers will not be processed.
QuickBooks®, Quicken® and Mint FAQs
- Do I need to back up information in QuickBooks, Quicken and Mint?
Yes, members should back up all Intuit information prior to February 6, 2023. See below or click here for instructions on how to back up all Intuit information.
- When will I be able to use QuickBooks, Quicken and Mint after the conversion?
Intuit aggregation services, including Mint, will be unavailable for up to 5 business days after our Online/Mobile Banking conversion. We anticipate access to be restored on or around February 15, 2023. Click here to access instructional guides to reconnect your Intuit aggregation services, including Mint.