We are just days away from the expected launch of our new and enhanced Online and Mobile Banking experience on February 8. Are you ready? Click here to prepare today for a smooth transition.
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A new and enhanced Online and Mobile Banking experience is headed your way on February 8, 2023. Click here for more details.
Steps to Prepare Yourself Now:
Please ensure your contact information is up-to-date in our current Online Banking system and your cell phone number is listed in the Mobile Phone field.
Go to Profile > Profile Updates > Contact Information
**If you use our Personal Finance Manager, your information will not transfer into the new system. To capture your current information so you can enter it into the new system, you need to download your "Categories" information before February 7, 2023. This information will not transfer and will not be available after February 7, 2023.**
February 3, 2023 – Members will no longer be able to enroll in the current Online and Mobile Banking system starting at 11:00 a.m.February 6 to February 7, 2023 – Bill Pay will be unavailable. Be sure to schedule payments in advance.February 6 & February 7, 2023 –
February 7, 2023 –
February 8, 2023 –
February 8 until around February 15, 2023 – Intuit aggregation services, including Mint, will be temporarily unavailable. We anticipate this service to be available around February 15th.
No, user IDs will stay the same on the new system.
Current users will need to re-establish their password in the new system the first time they log in. Please refer to the step-by-step instructions below on re-establishing your password.
No, your alerts will transfer to the new system.
Yes. Nicknames will transfer to the new system.
"Fast Balances" will be replaced by a "Quick Balance" feature, where you will be able to see your available balance without fully logging in.
Yes, you will need to download the new app from your phone's app store and then delete the old app. For the best experience, please use the mobile app instead of online banking via a mobile browser. The new app will be available in your phone's app store by February 8, 2023.
Yes, there will be an app available for Apple Watch.
Yes. Once you’ve logged in for the first time on the new app, you will need to set up your fingerprint or Face ID authentication again.
If you were authorized for cross-account access in the prior system, you will continue to have the same access in the new system. Cross-account access allows a member to send funds to another member.
No, you will not need to re-enroll in online statements, but you will need to agree to the new online statement disclosure. Be sure to log in to online statements to accept the new disclosure. If you are enrolled in online statements, we will send an email alert to the email address you provided us letting you know when your statement is available for viewing online. If you have multiple memberships enrolled in online statements that all use the same email contact address, you will receive a statement alert for each membership.
Yes, you will need to relink to external accounts.
If you use our Personal Finance Manager, your information will not transfer into the new system. To capture your current information so you can enter it into the new system, you need to download your “Categories” information before February 7, 2023. This information will not transfer and will not be available after February 7, 2023.
No. Pre-existing bill payments and internal auto transfers will migrate to the new system and will be processed as scheduled. We recommend you log in to verify your bill payment information and update it accordingly. From February 6, 2023, through February 7, 2023, you will not be able to add a new biller. After February 8, 2023, you will have full access to bill payments.
External transfers will not migrate and you will need to relink external accounts. Any future-dated external transfers on our current platform will not be processed after the upgrade.
Yes, but new bill payments and automatic transfers must be set up no later than February 5, 2023. Internal automatic transfers will migrate to the new system and will be processed as scheduled. New internal transfers will need to be set up before February 5, 2023 or on/after February 8, 2023. You will not be able to set up new internal transfers between February 6, 2023, and February 7, 2023.
External transfers will not migrate and you will need to relink external accounts. Any future-dated external transfers on our current platform will not be processed after the upgrade. External transfers will be available until 5 p.m. on February 7, 2023. After February 8, 2023, any scheduled transfers will not be processed.
Yes, members should back up all Intuit information prior to February 6, 2023. See below or click here for instructions on how to back up all Intuit information.
Intuit aggregation services, including Mint, will be unavailable for up to 5 business days after our Online/Mobile Banking conversion. We anticipate access to be restored on or around February 15, 2023. Click here to access instructional guides to reconnect your Intuit aggregation services, including Mint.