Online & Mobile Banking Security

    Observe safety precautions when accessing your accounts through a mobile device or computer.
    • Passwords should contain a combination of upper and lowercase letters, numbers and symbols. Using a passphrase (a combination of words or other text) is generally considered more secure than a password because it is more complex. It can also be easier to remember.
    • Never reveal your User ID and password to others.
    • Do not store your User ID or password. 
    • Do not leave your device or computer unattended when logged on.
    • Be sure to completely log out when you’re finished.
    • For your security, your account will be locked after a certain number of failed login attempts. Should you receive a lockout message and know you did not perform unsuccessful logins yourself, please contact us. 
    • If you ever see a warning when you log in that the security certificate does not match the host name, stop and contact APGFCU immediately. 
    • When accessing online banking via a browser, look for “https” in the URL. You can also click on the lock symbol in the address bar to review the security certificate, which will contain “APGFCU.”
    • Note: APGFCU will never send an email, text or phone message asking for account, credit card or personal information. If you receive a request for this information, do not respond. Report it to APGFCU immediately so that the proper authorities can be notified.

    Mobile Banking and Mobile Applications:

    • APGFCU Mobile Banking features the same strong security as APGFCU’s Online Banking service. All information is securely encrypted.
    • You can only log in from a mobile device with a browser that connects securely.
    • The first few times you log in to Mobile Banking, you may be asked to answer one of the Security Verification Questions you set up in Online Banking.

    Text Banking:

    • APGFCU Text Banking is tied to your mobile device by the phone number(s) previously registered within Online Banking.
    • Because text messages do not require User IDs or passwords, APGFCU will never send confidential information, such as account numbers, via Text Banking.
    • If you lose your mobile phone, deactivate your Mobile and Text Banking service immediately by visiting "Sign Up/Manage My Mobile Money" page in the Self Services section of Online Banking.