Attention Mobile Users

  • If you're having issues with the mobile app, go to your App Store and look for an update.
    • Apple users - You may need to click on the new app thumbnail images in the store to prompt an update. 
  • The mobile deposit function is not yet available.

Welcome to the new APGFCU Online Banking

The new Online and Mobile Banking systems are now available. Please follow the instructions below for accessing your accounts the first time through the new system.

Action required the first time you access the new system:

  • Re-establish your password - Before logging in for the first time you will need to re-establish your password in the new system. For your convenience, you may use your previous password if it meets the security requirements. Password must be between 8 and 32 digits and contain one letter, one number and a special character such as `~!@#$%^&*()_-+=<,>./\|.

    • Step-by-step instructions:
      1. Enter your user ID and password. Click Login.
      2. Fill in the required fields. You will need your username, account number, email address, social security number and date of birth. Your account number is your membership number which can be found on your statement or membership card. Select submit.
      3. Enter and confirm your chosen password. Select submit.
      4. Read the new security features and select continue.
      5. Select and answer the three security questions. Select continue.
      6. Review your security questions and answers. Select submit.
  • Update your mobile app - before logging in to the new system you will need to update your APGFCU mobile app.
  • Set up fingerprint authentication - for one-touch access on your mobile device, set up your fingerprint authentication on the new app.

What’s New?

The mobile app will now have the same functionality as the desktop site making banking on-the-go easier than ever before. It will include new features such as:

  • Managing APGFCU Visa® credit cards
  • Statements available online including membership, Visa and tax documents
  • Enhanced alerts
  • Online dispute submission
  • Card replacement
  • Self-service password reset


 FAQs: 

When will the system upgrade take place?

The system upgrade will take place between 9 p.m., Monday, September 17 and 8 a.m., Wednesday, September 19.

Will I be able to access my accounts online during the transition?

During the upgrade, you will not be able to access your accounts through online or mobile banking. However, you will be able to access your accounts through ABBY Telephone Teller by calling 410 272-4000 or 1-800-225-2555 and selecting option 2. You can check account balances, transfer money between accounts, check recent transaction history and more.

Will my user ID change?

No, user IDs will stay the same on the new system.

How will I log in the first time? Will my password be the same?

Current users will need to re-establish their password in the new system the first time they log in. Please refer to the step-by-step instructions above on how to re-establish your password. In the meantime, you can continue to login as you normally do.

Will I need to re-authenticate my fingerprint?

Yes. Once you’ve logged in for the first time on the new app, you will need to set up your fingerprint authentication again.

Will I need to download a new app?

No, but you will need to update your current APGFCU mobile app before logging in for the first time.

Will I need to re-enroll in e-statements?

No, you will not need to re-enroll in e-statements, but you will need to agree to the new e-statement disclosure. Be sure to log in to e-statements to accept the new disclosure. Please note that your e-statements will now look similar to the paper statement. If you are enrolled in e-statements, we will send an email alert to the email address you provided us letting you know when your statement is available for viewing online. If you have multiple memberships enrolled in e-statements that all use the same email contact address, you will receive a statement alert for each membership.

Will my Quicken account transfer to the new system?

Yes. Your current Quicken account will migrate to the new system. We recommend completing a backup and
downloading a QFX/QBO file of your data no later than September 15
. All Intuit aggregation services
will experience a three-to-five day interruption. Once the new system is live, please disconnect
your Quicken account from APGFCU’s Online Banking and reconnect to complete the update.
Mint.com users should also not open Mint for three-to-five days after the conversion to ensure the Mint product is properly updated. No additional action should be required.

Please refer to the specific instructions below for more information. 

Instructions for Windows users

Will I need to set up my alerts again?

Yes. Alerts will need to be created within the new system.

Will nicknames transfer?

No. Nicknames will need to be set up again in the new system.

Will pre-existing bill payments and auto transfers need to be set up again?

No. Pre-existing bill payments and auto transfers will migrate to the new system and will be processed as scheduled.

Can I set up new bill payments and auto transfers before the upgrade?

Yes, but new bill payments and auto transfers must be set up no later than Saturday, September 15.

Will my browser support the new online banking system?

Only the last two versions of the following browsers are supported. Please check your browser version and download the latest version if needed.

 


 

Supported browsers:


Windows

Microsoft Internet Explorer

• IE – 11 & 10

 

Edge

• Edge – 13

 

Firefox

• Firefox – 53 & 52

 

Safari

• Safari - 10.1 & 9.1.3

 

Google Chrome

• Chrome – 57 & 56 

 

Macintosh

Safari

• Safari- 10.1 & 9.1.3

 

Firefox

• Firefox – 53 & 52