if you would like
to report a fraudulent email or inquire about an
email that you received
(October 31, 2011)
Protect yourself against recent electronic scams
Credit Union National Association (CUNA) is aware of phone calls, text messages, and emails being made about:
Account activation, or de-activation
Confirming account or credit card numbers
Account status alert
Changes to terms and conditions
Irregular activity
These emails and text messages ask that the customer call a number in order to have their account reactivated. Some may request that you leave callback information or provide your financial information directly. All of these messages are fraudulent. Please do not respond to these messages.
APG Federal Credit Union will never solicit your personal identification information via email. If you did respond to such a solicitation, please stop in any branch and notify a member service representative or call APGFCU’s Member Service Center at 410-272-4000 or 1-800-225-2555, and press four. For more information visit http://www.cuna.org/initiatives/internet_fraud.html
Nationally, cell phone users are reporting bogus text messages claiming to be from "Credit Union Services." The bogus messages ask the person to call the number provided to reactivate his or her debit / credit cards. This criminal activity is called "smishing." APGFCU will never ask for member information using text messaging.
If you feel you are a victim of potential card fraud, please call APGFCU’s Member Service Center at 410-272-4000 or 1-800-225-2555, and press four, or stop in any branch and notify a member service representative.
Safety Tips
Never respond to any type of request for personal
or financial information being requested by text, phone or email.
Report the telephone number to the following organizations:
The Federal Trade Commission at spam@uce.gov or 1-877-382-4357.
If you receive an unsolicited phone call or text message requesting your APGFCU 16-digit debit card number and PIN (Personal Identification Number), please do not supply the information.
APGFCU will not contact you to request:
Social Security numbers
Bank account numbers
Credit card numbers
PIN numbers
Never provide your Social Security number or any other personal information by phone or over the Internet unless you initiate the contact, or can confirm you're dealing with a legitimate organization.
If you receive an unsolicited phone call or text message from APGFCU, please report it immediately by calling APGFCU’s Member Service Center at 410-272-4000, and press four, or stop in any branch.
To learn more about how to protect yourself against fraud, visit the Personal Security section. At APGFCU, your security and privacy are our top priorities.
