Technology offers
convenience, but it doesn't replace common sense. These
habits can keep you and your money safe while you're
using an ATM or Debit card.See ATM
machine scams below. For a list of ATM's, branch Locations and hours, click here.
Protect your PIN (personal identification
number)
Choose a PIN that is unique. Use
a number other than your birthday, Social Security
number or other obvious number.
Never write down your PIN in your
checkbook or on your cards. It is best to memorize
it.
Do not share your PIN or account
number with anyone.
If you do share a card with family
members, like your children, impress upon them
that they must memorize the PIN and NEVER divulge
it to anyone outside the family.
Never give your PIN over the phone,
especially cellular phones.
Check out the environment as you approach
the ATM.
Avoid facilities in dark or remote
places.
Avoid free standing ATM machines
on street corners. It is best to use an ATM
machine at a financial institution.
If bystanders seem to be loitering
rather than conducting business, go to another
machine or come back later.
If someone seems to take untoward
interest in you or your transaction, report
suspicious behavior to the police -- but leave
the area first.
When using a drive-through ATM,
keep all doors locked and all windows up,
except for the driver's window.
Examine the ATM machine before you use it.
Never enter your PIN in any terminal
that does not look genuine, has been modified,
has a suspicious device attached, or is operating
in a suspicious manner. See below for ATM
Scams
Be prepared to conduct your transaction
when you approach the ATM.
Have your card ready and know
what transaction or transactions you want to
conduct.
Shield the screen and keypad with
your body as you use the ATM to prevent others
from seeing your PIN.
Remove your cash, receipt and
card after every transaction. NEVER LEAVE RECEIPTS
BEHIND!
Have any deposits prepared before
you approach the ATM. Make sure the ATM envelope
has been accepted before leaving.
Pay attention to activity around the ATM
as you leave.
Secure any cash you withdraw before
leaving the machine.
Report lost, stolen, or compromised cards
IMMEDIATELY!
If you believe that your Card
and/or PIN has been lost, stolen, compromised,
or that someone has transferred or may transfer
money from your account without your permission,
call: (410) 272-4000, or toll-free 1-800-225-2555
and press option 7, or write the VISA Department,
Aberdeen Proving Ground Federal Credit Union,
P.O. Box 1176, Aberdeen, MD 21001-6176.
Examine your statements promptly
to identify unauthorized transactions.
ATM
Scams
ATMRigging
At first glance, it appears that
the individual is simply performing a simple ATM
transaction
What he is in fact doing is rigging
the slot on the machine so as to capture the card
of the next person who uses the ATM
Rigging the machine is very risky
business therefore the services of a "lookout"
is required in order to warn of possible witnesses
and/or potential victims.
Once the "trap" has been
set the next customer arrives and inserts his
card and attempts a transaction.
The card has been captured and the customer
is confused as to why this is so.
The fraudster arrives on the scene pretending
to render assistance. What he is in fact trying
to do is obtain the customer's PIN now that he
has captured the card.
He convinces the customer that he would be able
to retrieve his card if he entered his PIN while
he holds down both the "cancel" and
the "enter" buttons.
After several attempts the customer is convinced
that the machine has captured his card. Both he
and the fraudster leave the ATM.
Satisfied that the coast is clear, the fraudster
returns to retrieve the card that has been captured
by his trap. He not only has the customers card,
he also has his PIN.
Armed with card and PIN the fraudster can withdraw
money from the victim's account.
ATM Skimmers
The suspect places a "skimmer"
or a small device over the card slot, which records
the magnetic strip as the legitimate card passes
through.
A small camera is affixed to the
ATM facing the keypad which video records the
PIN number as the customer enters it.
The camera transmits the video
to a receiver, which is generally left in a
vehicle nearby.
Once the data has been collected, counterfeit
cards (which often do NOT look like legitimate
ATM cards) are generated and the suspect will
go to an ATM and withdraw as much money as they
can.